This policy explains when and how you can request a refund for a MMR Boost order. By placing an order you agree to these terms in addition to our Terms of Use.
1. Before Payment
You can cancel any order at any time before payment is submitted at no cost. No request and no fees — the order is simply removed.
2. After Payment — Cancellation Requests
Once payment is submitted, cancellations are reviewed individually because we may have already begun coordinating your order with a booster.
To request a cancellation:
- Open the Chat with us conversation from any page (the chat button in the corner) or reply to your order confirmation email.
- Tell our team which order you want to cancel and the reason. The more detail you give, the faster we can review.
- Our admin team will review and respond within three (3) business days.
While the review is open, your assigned booster (if any) will pause work.
3. How Refunds Are Calculated
We evaluate every post-payment request individually. Your refund depends on the stage of the order, how much work has already been performed, and any non-recoverable costs we have incurred:
- Paid, no booster assigned, no work begun: typically up to 100%, less payment-processor fees*.
- Paid, booster assigned, work not yet begun: typically up to 100%, less payment-processor fees* and any onboarding/coordination costs.
- Work in progress: capped at the unfinished portion of the order, less payment-processor fees*, platform commission, and booster compensation for work completed up to the point of cancellation.
- Order under review (completion submitted): refunds in this state are rare; we evaluate against the submitted completion evidence.
- Completed: refunds only for proven service failure, at our sole discretion.
* Payment-processor fees are non-refundable costs charged to us by the underlying payment provider (Stripe, PayPal, NOWPayments / crypto network fees). These typically range from 3% to 5% of the original transaction and are deducted from any refund. We do not profit from these deductions.
Operational costs include — but are not limited to — booster compensation for verified work, anti-fraud and account-verification labour, fraud-prevention checks, and currency-conversion losses incurred when we settled your original payment.
4. Goodwill Vouchers
At our discretion, we may issue a goodwill voucher — a one-time promo code for use on a future order — either in addition to or in place of a cash refund. Vouchers are:
- Non-transferable and tied to your account.
- Single-use (applied to one future order).
- Expire on the date shown when issued. Unredeemed vouchers cannot be re-issued after expiry.
- Cannot be exchanged for cash.
- Do not stack with other promo codes on the same order unless explicitly noted.
A voucher does not constitute an admission that the service failed; it is a goodwill gesture.
5. Disputes
If you disagree with the decision on your cancellation request, you may reply to the decision email or contact support within fourteen (14) days, providing additional context. We will re-review the case in good faith.
We are committed to client satisfaction. However, the final adjudication of a refund or voucher amount rests with MMR Boost.
6. Re-Requesting
If your initial request is denied and you have new information (e.g. evidence of service failure, a misunderstanding about scope), you may reach out again through Chat with us. Repeated requests with no new context will not change the decision.
7. Chargebacks
We strongly encourage clients to use this refund process rather than initiating chargebacks with their card issuer or payment provider. Chargebacks filed while a cancellation request is pending or after a decision has been communicated may result in:
- Suspension of the affected account.
- Forfeiture of any goodwill voucher previously issued.
- Recovery of chargeback fees levied against us.
We reserve the right to dispute chargebacks that bypass this process.
8. Special Cases
- Account-check failures: if your order is cancelled because the claimed account state could not be verified, refunds follow Section 3 with the work-completed line item set to zero.
- Service unavailable: if we cannot fulfil your order due to changes in third-party game services (e.g. Valve account restrictions), we will issue a full refund less payment-processor fees.
- Booster-initiated cancellations: if a booster cannot complete the order and no replacement is available, we will issue a full refund less payment-processor fees.
- Fraudulent payments: orders flagged as fraudulent at payment-provider level are voided. Any refunds are handled through the payment provider's own processes; this policy does not apply.
9. Payment Method
Refunds are issued to the original payment method wherever the underlying provider supports it (Stripe, PayPal). For crypto payments processed through NOWPayments, refunds are sent to the wallet from which the original payment was received; we are not responsible for funds sent from custodial wallets or exchanges that may credit incoming refunds incorrectly. Tips, once paid out to the booster, are not refundable except where required by law.
10. Processing Time
Once a refund is approved:
- PayPal: typically within 1–3 business days to your PayPal balance; bank transfers may take additional time per PayPal's policies.
- Stripe (card): typically within 5–10 business days to your card-issuing bank.
- Crypto (NOWPayments): typically within 1 business day to the originating wallet; network confirmation times apply (Bitcoin block times can extend this for large refunds).
Goodwill vouchers are issued immediately on approval and are visible in your account's My Vouchers section.
11. Limitation of Liability
Nothing in this policy limits any statutory rights you may have as a consumer in your jurisdiction. To the maximum extent permitted by law, MMR Boost's total liability in connection with any order is limited to the amount you paid for that order.
12. Changes
We may update this policy from time to time. The “Last updated” date above will reflect the latest revision. Material changes will be communicated by email to active customers and posted at the top of this page for thirty (30) days.
13. Contact
Questions: support@mmrboost.com, reply to any order notification email, or use the Chat with us button from any page.